MWANGI, Michael. CUSTOMER SATISFACTION AS A MANAGEMENT PRACTICE IN PUBLIC REGULATORY AGENCIES: A CASE OF THE NATIONAL BIOSAFETY AUTHORITY, KENYA. Kabarak Journal of Research & Innovation, [S. l.], v. 15, n. 03, p. 187–204, 2025. DOI: 10.58216/kjri.v15i03.527. Disponível em: https://journals.kabarak.ac.ke/index.php/kjri/article/view/527. Acesso em: 13 jun. 2026.